Hotel Isabel

Hotel Isabel S.A. with address at Isabel la Católica 63 Col Centro, Cuauhtémoc Delegation, Mexico, and internet portal http://www.hotelisabel.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

The person responsible for data protection is Hotel Isabel S.A., who is located at the same address and that you can contact at the email info@hotelgillow.com

Data we collect

Personal information

The personal data that is collected are: name, surname, telephone number, postal and email address. If you choose to pay by credit card, the credit card number, expiration date, name of the cardholder, and address of the credit card statement will be collected.

In the event that a reservation does not pass the risk verification protocol established by Hotel Isabel, the reservation holder will be asked for the following information: a copy of the credit card on both sides and a copy of an official photo ID on both sides .

For reconciliation of duplicate charges on the customer's credit card and refunds to personal accounts, a copy of the account statement will be requested.

This information is collected and saved when you choose to make a reservation with Hotel Isabel through the internet, by phone, in person or in writing.

This Privacy Notice based on Article 10 section IV of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), has the purpose of complying with the obligations derived from the legal relationship between the owner of the data. and Hotel Isabel.

The owner may express his refusal to process his personal data for those purposes that are not necessary or that gave rise to the relationship between the client and Isabel hotel through the access, rectification, cancellation, opposition procedures described herein.

Notice of Privacy.

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the display of the pages on that server.

For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others.

We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:

• Your browser type and operating system.

• The Internet pages you visit.

• The links you follow.

• The IP address.

• The site you visited before entering ours.

We collect and store non-personal information automatically every time you enter Hotel Isabel. This information is collected and used only to make constant improvements to the service provided to our customers.

How can I modify the way my browser handles cookies.

There are 2 basic actions on handling cookies:

1. You can change your browser's permissions to accept or block cookies. The process may vary a bit depending on the browser. If you are interested in this option,

you can do a search in Google (or the search engine of your choice) with the phrase

"How to manage cookies in (name of your browser)".

2. You can delete all the cookies that already exist on your computer. Here is a guide on how to delete cookies (will open in a new window).

How your data is used

The data you provide will have the following purposes:

• Process, complete, update, modify, cancel or print the services that you have contracted through Hotel Isabel by the following means: electronic,

by phone, in person or in writing

• Sending notifications via email exclusively to inform about changes or events related to your travel itinerary: confirmation of contracted services, modifications, cancellations, refunds, balances and invitations to evaluate or comment on the contracted services and the service received from Gillow hotel, its employees or representatives.

• Telephone calls to verify operations or transactions made via internet, telephone or in person if Hotel Isabel or its representatives deem it necessary.• Llamadas telefónicas para solicitar documentos que establezcan la identidad del cliente o el titular de la tarjeta de crédito si Hotel Isabel lo considera necesario.

• Para recibir ofertas de viaje por correo electrónico si aceptaste suscribirte a nuestro boletín de ofertas vía electrónica, telefónica, presencial o escrita. En cada correo electrónico enviado por Hotel Isabel se encuentra una liga para darte de baja del boletín en el caso que así lo desees.

• Para mantener y actualizar constantemente bases de datos que generan las estadísticas que permiten a Hotel Isabel mejorar los servicios que reciben nuestros clientes.

Limit of use and disclosure of information

Only Hotel Isabel has access to the information collected (exclusively the owner's email) when you subscribe to our program of promotions, offers or services via email.

Offers from third parties who are business partners, suppliers or affiliated companies of the Hotel Isabel may be included in our emails. Promotional messages or

notices are sent only and exclusively to those who have agreed to subscribe, messages and notices that you can unsubscribe from your email at any time by clicking on the link that appears for this purpose in each message we send.

How we protect your personal data

Hotel Isabel has implemented a sophisticated security system to protect our clients' information from unauthorized access. Our systems are configured with data encryption and encryption technologies built to the best industry standards.

How you can have access to your personal data

The Federal Law on Protection of Personal Data Held by Individuals establishes 4 actions that you have the right to exercise over the personal data you provide: (i)

access to your personal data to know the details of their treatment, (ii) as well how to rectify them if they are inaccurate, incorrect or out of date; (ii)

cancellation when it considers that they are not required for any of the purposes indicated in this privacy notice, or are being used for non-consensual purposes or the contractual or service relationship has ended, or, (iv) opposition to the treatment of the same for specific purposes (known as ARCO rights) ./ p>

If you need access to the personal data you provided, send an email to info@hotelgillow.com, a request with the following:

1. Full name and telephone or address

2. Copy of an official identification with a photo or that accredits you as the owner of the data you wish to access or, where appropriate, as the legal representative of the owner.

3. Specify the treatment that you want to be done with the personal data collected.

4. Confirmation number. With this information we can quickly find your data.

Hotel Isabel will communicate to the owner by email, within a maximum period of twenty days, counted from the date on which the request for access, rectification,cancellation or opposition was received, the determination adopted, so that, if appropriate, make it effective within the fifteen days following the date on which the response is communicated. In the case of requests for access to personal data, the delivery will proceed after accreditation of the identity of the applicant or legal representative, as appropriate.

The aforementioned terms may be extended only once for an equal period, as long as the circumstances of the case justify it.

Data transfers

The personal data that you provide at the time of booking is shared with the suppliers or affiliated companies with whom you contracted to process and complete the services you purchased through Hotel Isabel. We never transfer personal data to people or companies outside Hotel Isabel. The information that is transmitted to suppliers or affiliated companies with whom you contracted depends on the service you reserved:

• Hotel, transfers and tours: your name and surname are exclusively transferred to the provider.

The purpose of transmitting the data listed above is necessary for the existence and fulfillment of the legal relationship between the client and Hotel Isabel.

The owner may express his refusal prior to the processing of his personal data through the procedure described in this Privacy Notice, or else, the owner will have a period of five days so that, if applicable, express his refusal for the treatment of your personal data for purposes that are different from those that are necessary and give rise to the legal relationship betweenHotel Isabel and the owner of the data. If the owner does not express his refusal to process his data from

In accordance with the foregoing, it will be understood that you have given your consent for their treatment, unless proven otherwise.

Changes to this Privacy Notice

Hotel Isabel S.A. reserves the right to modify or change this Privacy Notice if necessary. The changes take effect the moment they are published on any of your internet sites.

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